Sales Associate

REPORTS TO: Store Manager/Assistant Manager
To greet and assist customers with the selection of merchandise
Customer Service
Smile and greet each customer promptly
Interrupt store tasks to greet, assist, and answer questions for customers
Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms
Follow-up on customers in fitting rooms to see if they need additional service
Thank the customer by name and invite them to come back at the close of each sale
Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes
Maintain the store and all wrap stations in a clean, neat, and organized manner
Opt-In (telephone and email capture)
Personal Productivity
Volume Per Hour (VPH)
Units Per Transaction (UPT)
New Accounts
Club 50
Opt-In (telephone and email capture)
Loss Prevention
Provide customer service
Alert management of suspicious situations
Follow store procedures
Work with integrity
Follow sensor tagging program (if applicable)
Ask every customer to open a new account
Open and activate a minimum of (1) one new account per month
Always suggest purchase using company charge card
Communicate the Premier Rewards Program
Merchandise Presentation
Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)
Implement merchandising Floor Plans/guidelines
Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer
Follow "Folded Merchandise Guidelines"
Create and maintain full, exciting displays
Present clearance merchandise correctly
"Close to Open"
Store Operations
Set-up Sales Event prior to sale start date (to include signing)
Complete Price Changes (PCA's) by close of business on the effective date
Complete Transfers by close of business on the effective date
Complete Damages by close of business on the effective date
Merchandise counts
Process in-coming freight including hanging, folding, sensor-tagging, etc
Housekeeping responsibilities including vacuuming, dusting, restrooms, etc

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